Burning a soy candle properly helps ensure that it burns evenly, lasts longer, and is safe to use. Here are some tips:

A) Trim the Wick:

• Length: Keep the wick trimmed to about 1/4 inch (6 mm) before each burn. This helps prevent soot and ensures a steady flame.
• Method: Use wick trimmers or scissors to cut the wick.

B) Burn Time:

• First Burn: For the first burn, let the candle burn until the melted wax reaches the edges of the container. This usually takes about 1-2 hours. This prevents tunneling and helps the candle burn evenly in future uses.
• Subsequent Burns: Avoid burning your candle for more than 4 hours at a time. This helps prevent the wick from becoming too long and keeps the wax from overheating.

C) Candle Placement:

• Surface: Place the candle on a heat-resistant surface away from drafts, fans, and flammable materials.
• Safety: Keep candles out of reach of children and pets, and never leave a burning candle unattended.

D) Wax Pool:

• Even Pool: Ensure the wax pool (the melted wax) reaches the edge of the container to prevent tunneling and ensure an even burn. If the wax doesn’t pool out to the edges, you might need to trim the wick or adjust the burn time.

E) Extinguishing:

• Method: Use a candle snuffer to extinguish the flame. This is safer than blowing it out, which can cause hot wax to splatter.
• Aftercare: Allow the candle to cool and solidify before relighting or moving it.

F) Container Care:

• Cleaning: Clean the container after the candle is finished by wiping it with a cloth and hot water (if it’s heat-resistant) or by using a candle wax remover.

G) Wick Management:

• Soot: If you notice black soot on the wick or around the container, it might be a sign that the wick is too long, or the candle is burning in a draft. Trim the wick and adjust the burn location.

By following these tips, you’ll help ensure that your soy candle burns cleanly and safely, giving you the most enjoyment from its fragrant glow.

Golden Soy Wax 464

Fragrance oil

CD 18” 6 or CD 6 6” wicks or Crackling Booster Wood wicks .04

Tunneling occurs when a candle burns down the center, leaving wax along the sides of the container. This can reduce the candle’s burn time and affect its appearance. Here’s how to address and prevent tunneling:

1. Fixing Tunneling:

• Extended Burn Time: If your candle has tunneled, burn it for a longer period on your next use. Allow the candle to burn until the melted wax reaches the edges of the container. This might require 1-2 hours or more, depending on the size of the candle and the depth of the tunnel.
• Heat Treatment: You can also use a heat gun or a hairdryer to gently melt the top layer of the wax to help it pool out to the edges. Be careful not to overheat or crack the container.

2. Preventing Tunneling:

• Initial Burn: For the first burn, let the candle burn until the melted wax reaches the edges of the container. This usually takes 1-2 hours. This prevents tunneling by creating a full wax pool and setting a burn pattern for future uses.
• Burn Time: Avoid burning the candle for too short a time. Ideally, let it burn long enough for the wax to pool out to the edges, but not so long that the container overheats.
• Wick Maintenance: Ensure the wick is trimmed to about 1/4 inch (6 mm) before each burn. A wick that is too long can create a larger flame, causing uneven burning and tunneling.
• Avoid Drafts: Keep candles away from drafts, fans, or open windows. Drafts can cause uneven burning and contribute to tunneling.

3. Correcting During Use:

• Double Wick (if applicable): For larger candles, using two wicks can help achieve a more even burn and reduce the risk of tunneling.
• Wax Remover: If the candle is heavily tunneled and you want to salvage it, you can scoop out the excess wax from the sides and then relight it to allow the remaining wax to pool evenly.

By following these tips, you can help ensure your candle burns evenly and lasts longer, minimizing the risk of tunneling.

Proper care and maintenance of candles can enhance their performance, extend their lifespan, and ensure safe use. Here are some tips to help you get the most out of your candles:

1. Trim the Wick:

Length: Keep the wick trimmed to about 1/4 inch (6 mm) before each burn. This prevents excessive smoke, soot, and uneven burning.
Tools: Use a wick trimmer, scissors, or a nail clipper to trim the wick when the candle is cool.

2. Burn Time:

First Burn: Allow the candle to burn until the melted wax reaches the edges of the container. This usually takes 1-2 hours and helps prevent tunneling.
Subsequent Burns: Avoid burning the candle for more than 4 hours at a time. This helps prevent overheating and excessive soot buildup.

3. Wax Pool:

Even Melt: Ensure the wax melts evenly across the surface. If the wax pools unevenly or tunnels, let the candle burn longer next time to achieve an even melt.

4. Avoid Drafts:

Location: Place candles away from drafts, vents, fans, and open windows. Drafts can cause uneven burning and lead to soot and flickering.

5. Candle Placement:

Surface: Place candles on a heat-resistant, stable surface. Avoid placing candles on surfaces that could be damaged by heat.
Safety: Keep candles out of reach of children and pets, and never leave a burning candle unattended.

6. Extinguishing:

Method: Use a candle snuffer to extinguish the flame safely. This minimizes smoke and prevents hot wax from splattering.
Alternative: If you don’t have a snuffer, gently blow out the candle while avoiding blowing hot wax.

7. Cooling and Storage:

Cooling: Allow the candle to cool completely before moving or relighting. This helps prevent cracking and ensures an even burn.
Storage: Store candles in a cool, dry place away from direct sunlight to prevent discoloration and deformation.

8. Cleaning the Container:

Residue: After the candle has burned completely, clean the container if desired. Use warm water and soap for glass containers. For wax residue, you can use a paper towel to wipe out the excess before washing.
Recycling: Check if the container is recyclable or reusable. Some containers can be repurposed for other uses.

9. Handling Spills and Drips:

Wax Spills: If you have wax drips on surfaces, allow them to harden before gently scraping them off with a plastic scraper or credit card. For fabric, freezing the item might help in removing the wax.

10. Check for Safety Issues:

Cracks or Damage: Inspect candles for any cracks or damage before lighting. Damaged candles should not be used, as they can pose a safety risk.
By following these care and maintenance tips, you’ll help ensure that your candles burn cleanly, safely, and last as long as possible.

Eligibility:
If your product is damaged or defective, we are committed to ensuring your satisfaction. You are eligible for a full refund and free shipping if your product was ordered within the past 10 days.

Return Process:
Notification: Contact us via email within 10 days of receiving the product to report the damage or defect. Please include photos of the candle/s and a description of the issue.

Return Shipping: You do not need to ship your candle back to us. We will ship new candles to you at no cost within 7-10 business days.

Refunds:
Amount: Once we receive and inspect the photo of the candle, we will issue a full refund of the purchase price. Refunds will be processed to the original payment method used for the purchase.

Timing: Please allow up to 7-10 business days for the refund to be processed after we receive the email from the customer.

Contact Information:
For any questions or to initiate a return, please contact us at:
Enrich Moments Candles
Email: enrichmoments16@gmail.com

Non-Returnable Items:
Custom and Personalized Candles: Candles that are custom-made or personalized are non-returnable unless damaged or defective upon arrival.

Additional Information:
Policy Updates: This policy is subject to change. Please review our website for the most current information.

Order Confirmation Email:
Tracking Information: After placing your order, you will receive an order confirmation email. This email typically includes a tracking number and a link to track your shipment.

Tracking Your Order Online:
Tracking Link: Use the tracking link provided in your confirmation email. Click the link to be redirected to the shipping carrier’s website where you can view the status of your order.

Carrier Website: If you have a tracking number but not the link, you can visit the carrier’s website (e.g., UPS) and enter the tracking number in the appropriate field to see the status of your shipment.

We offer gift wrapping services for all our candles. Whether you’re celebrating a special occasion or simply sending a thoughtful gift, we’re here to help make your present look stunning.

General Shelf Life:
Standard Candles: Most candles have a shelf life of 1-2 years if stored properly. This period can vary based on the type of wax, fragrance, and storage conditions.

Natural Ingredients: Candles made with natural ingredients, like beeswax or essential oils, may have a slightly shorter shelf life due to the natural degradation of components.

Factors Affecting Shelf Life:

Wax Type: Soy wax, paraffin wax, and beeswax all have different shelf lives. Generally, soy and paraffin waxes last around 1-2 years, while beeswax can last longer.

Fragrance: The strength and quality of fragrances may diminish over time. Essential oils can lose their potency, affecting the candle’s scent throw.

Storage Conditions: Store candles in a cool, dry place away from direct sunlight and extreme temperatures. Excessive heat or light can cause candles to discolor or degrade more quickly.

Signs of Expiration or Degradation:

Discoloration: Changes in color can indicate that the candle has been exposed to light or heat for too long.

Scent Fading: A noticeable reduction in fragrance strength may occur over time.

Cracking or Hardening: If the wax becomes excessively brittle or cracks, it may be past its prime.

Extending Shelf Life:

Proper Storage: Keep candles in their original packaging or in a sealed container to protect them from dust and light.

Temperature Control: Store candles at a stable, moderate temperature to prevent melting or hardening.

Using Old Candles:

Check for Quality: Before using older candles, inspect them for any signs of damage or degradation. If they look and smell fine, they should still be safe to use.

Burn Testing: If in doubt, perform a small burn test to ensure the candle burns evenly and safely.

Best Practices:

Labeling: If you’re making or storing candles for a long time, consider labeling them with a production date to keep track of their age.

Rotation: Use older candles first to ensure they are enjoyed while they’re still in good condition.